Privacy Policy


We believe in developing a long term trust relationship with our customers. Shiraz Oriental Rugs is committed to maintaining the privacy of your personal information. All information that we collect from you, whether through our website or through your interactions directly with Shiraz Oriental Rugs will be for our exclusive, internal use only to improve the level of service. All our representatives, as a part of their contracts with Shiraz Rug are bound to maintain your confidentiality and may not use the information for any unauthorized purpose. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Our strict and safe privacy policy resulted in many repeat customers and they are increasing every month. So you should be sure that your personal information is in the safe hands.

We value your decision to provide this personal information to us.

Secure Credit Card Transactions

At shirazrug.com.au we protect your credit card information and privacy by using SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers.

When you provide us with any personal information, such as your credit card number when making a purchase, we use SSL data encryption to ensure that no one can read as it is transmitted over the Internet. We use Cookies (small encrypted data files containing references to user ID information that are stored on our secure server and may write to your hard drive) to keep track of your shopping cart. Your information is safely stored behind a firewall that protects it from users from other networks.

Your Personal Information

The personal information includes your email address, home address, credit card information, telephone numbers and correspondence whether through regular or electronic mails is kept confidential. We only disclose your personal information to some companies to perform functions for us under confidentiality agreements. This includes our partner courier companies for delivery purposes only.

Returns/Refunds

We are 100% behind the carpets we sell. If you're not satisfied with carpet you've purchased online from Shiraz Oriental Rugs, we would be happy to issue a refund if you can contact us and return the item within 14 days of receiving it. After the initial period of 14 days, Shiraz Oriental Rugs does not accept any responsibility of your purchase.

We will give your Money back or item exchange (buyer's choice) when confirmed it has been returned. Shipping costs back to the seller is the responsibility of the buyer.

If you need to return an item, that item must return to us in the same condition as it was received. You must also include: All packaging such as boxes, bags, and tags, Certificates, manuals, "Free gifts" or bonus items.

 

Also note that as we operate on very low margins, hence we do not encourage customers to adopt a "buy to try" approach.

Trading the Authentic Persian and Oriental Rugs has been our family business since 1960s, so we take pride in our trades and would love to make sure you have a pleasant experience in dealing with us.

 %100 Customer Satisfaction Guarantee

 

Removal from Shiraz Oriental Rugs Newsletter

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events upon your request. If you do not want to receive e-mail from us in the future, please let us know by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

 Shiraz Oriental Rugs does not rent, sell or otherwise forward your name or other personal information to other companies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

 


For questions and comments about our privacy policy please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .au